Parents/Guardians Service Questionnaire/Results

July 2009

We at Point House always strive to provide the highest possible level of care and support for our service users. In order for us to maintain our high standards of care we would be very grateful if you could take some time to answer our questionnaire relating to the services we have provided to our clients over the last year.

(Please rate) E – Excellent   G – Good   A – Adequate   P – Poor   N/K – not known.       NR=No reply received.

Services/Item    NR  NRNRNR NRNR NR
How do you rate the care that Point House gives?GGGE EE   GE   
How are YOU treated by our staff?GGEG EE   N/KE   
Overall cleanliness of the home (e.g. Premises kept clean, hygienic and free from offensive odours throughout)EGEG EE   N/KE   
What do you think of the home’s interior?GGEG EE   N/KE   
How do you rate the atmosphere inside Point House?GEGG EE   N/KG   
How do you feel we promote Service-user’s independenceGEGE EE   N/KG   
How do you feel the Home Manager runs this care home? (Any comments to improve)GGGE EE   N/KE   
What do you think of our entertainment within the home?GGGG N/KE   N/KE   
What do you think of our 9 week food menu? (Menu list is available upon request)N/KGGE EE   N/KG   
What do you think of our overall staff appearance?AEGG EE   N/KG   
Overall communication (telephone, verbal, letter, E-mail etc.) (please comment)AGGG EE   GE   
Service user’s protection (e.g. abuse, neglect, financial etc.)N/KGGE EE   N/KN/K   
How do you feel the senior staff run the home in the managers absence?N/KGGE N/KE   N/KE   

Others

Client T:

Respondents Name: Mother

Overall communication (telephone, verbal, letter, email etc. (pls comment):

Especially good at meeting T’s individual needs

Atmosphere in Point House?

Happy and welcoming

What do you think of our entertainment in the home?

T is always pleased with what’s going on, especially eating out.

How do you rate the greeting you receive from staff when you visit the home?

Great, I always feel like my visits are appreciated

Any suggestions for improving our level of care? Your views are highly appreciated.

You have really improved T’s awareness and ability to manage his life. Could we help him to use this extra energy – perhaps encourage ART? Also re: Life skills, T needs to lose weight. maybe daily exercises?

 

Client W:

Respondents Name Sister

Any suggestions for improving our level of care?  Your  views are highly appreciated.

W always seems happy at Point House. I always ask him if he wants anything to change but he says he is very happy. It is his home.

 

Client U:

Respondents Name: Cousin

Any suggestions for improving our level of care? Your views are highly appreciated.

No, myself and the family have no problems. You all do a great job.

 

Client Z:

Respondents Name: Cousin

How do you feel about the care that Z receives from Point House?

Everyone is so kind and understanding

Overall cleanliness of the home?

Always looks very nice

What do you think of the homes interior over the past year?

Wonderful!

Atmosphere inside Point House?

Happy home

How do you feel we promote their independence?

They feel special